As a continuation of our original collaboration with Superior Propane, we evolved the website by adding a full-blown customer account management area.
eBrand worked closely with stakeholders ranging from Information Systems, Marketing, Operations, and Finance in order to identify the needs, requirements, and desired business outcome from launching a self-serve channel for Superior Propane’s customers.
The result? mySUPERIOR, an industry first in the Canadian propane market allowing customers to view their account information, request deliveries, and pay their invoices online.
Through our i.d.e.a. methodology, we delivered a solution that seamlessly integrates into Superior Propane’s infrastructure and ERP system while providing a highly engaging and easy to use interface for the customer.